Empowering Businesses to Overcome Backlog Challenges: A Success Story

by | Aug 23, 2023 | Blog

Running a successful business is no small feat, especially when rapid growth brings along unforeseen challenges. One of our incredible clients, a leading global location-level customer experience measurement company, embarked on an exciting journey to serve multi-location businesses.

Their innovative business intelligence solutions have revolutionized the customer experience management space, attracting major clients such as Arby’s, Buffalo Wild Wings, Chick-Fil-A, and many more. However, their remarkable success came with a hefty workload that threatened to overshadow their accomplishments. That’s when they turned to us at 3Ci, seeking our expertise and support to tackle their backlog.

Conquering Growth Amidst Overwhelming Workload

Our client’s dedicated team was fully immersed in acquiring new clients and conquering new markets, but their achievements came at a price. With insufficient time and resources, their existing client work suffered. Over the course of eight months, a mountain of unfinished tasks accumulated within their legacy platforms, jeopardizing valuable client relationships and impeding progress.

Recognizing the urgency and scope of the challenge, our team at 3Ci swiftly embraced the opportunity to make a significant impact. We knew that deploying a highly qualified and efficient team of software developers was paramount. Our mission was crystal clear: complete eight months’ worth of backlogged IT work so our client’s team could refocus on new development and key initiatives.

With a strong sense of commitment and anticipation, our diverse team of tech experts rolled up their sleeves. Collaborating closely with our client, we meticulously prioritized the backlog, laying the foundation for success. After a thorough evaluation, we deployed three .NET developers and three PHP developers to tackle the backlog.

Our team dove headfirst into the tasks at hand, infusing their expertise and determination into every project. What followed was nothing short of remarkable: our team defied expectations and wrapped up the backlog of eight months’ worth of work in a staggering two months. Our client and their clients alike were astounded by the rapid progress, reaping the benefits of our collaborative efforts.

Moving Forward: Customized Solutions for Your Business

At 3Ci, we recognize that every business is unique, with its own set of challenges and aspirations. Whether you’re revamping internal software systems, modernizing legacy applications, or enhancing client-facing interfaces, we’re equipped to develop tailored solutions that align precisely with your business goals. Our track record exemplifies our commitment to excellence and our determination to empower businesses on their journey to success.

Our client’s story represents more than just overcoming a backlog challenge; it demonstrates the transformative power of collaboration and expertise. By leveraging our unparalleled software development capabilities, our clients regained control over their workload, allowing their teams to forge ahead confidently. At 3Ci, we’re passionate about propelling businesses toward their ambitions, and we stand ready to guide you on your path to greater efficiency and success.

To learn more about how 3Ci led our client to success and how we could support your business, check out the case study!