Providing Unlimited Scalability with Optimized Data Entry Processes

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The Client

3Ci has a client who is a leading healthcare provider with facilities across the United States that specializes in rehabilitation and serves patients through its network of inpatient rehabilitation hospitals, outpatient rehabilitation satellite clinics, and home health agencies.

The Challenge

The client needed a custom mobile application that would allow their employees to be more precise, productive, and efficient in collecting and entering patient data. Their existing manual process limited the amount of data that could be collected and stored.

While they wanted a mobile app solution, they knew they would need a solution that could contend with limited internet connections at certain facilities.

Further complicating matters, there wasn’t a central repository where all the data was stored.

To solve their issues, they desired to have a software partner who would work on-site with their existing IT team to help develop the app and provide training and knowledge transfer so the client could support the new application after the development was completed.

The Solution

3Ci conducted a requirements gathering and business analysis phase to completely understand the current problem.

At its completion, 3Ci recommended moving forward with the development of an iPad application and a centralized global repository for all patient data. The iPad app would allow staff to store collected data securely on the iPad and synchronize with the repository on demand. Security was paramount, as the data is sensitive and the processes needed to comply with HIPAA regulations. This required local data encryption, coupled with secured iPads monitored with Airwatch MDM Server. Data can be totally wiped from the device remotely in case of theft or the release of an employee.

Additional security layers were placed at the entry points in the application to prevent unauthorized access, allow the administrator to “lockout” users, mark a device to be wiped, and lock users down to particular devices by the hardware id of the device. The backend application integrates with their CRM, patient billing, data warehouse, clinical system, intranet, and Sharepoint.

The end result of this project produced a successful enterprise-class mobile application and data exchange that provides unlimited scalability with other systems. The speed of data entry and volume has increased, and users and stakeholders are more satisfied with the system.